Telecommunications
Keep tech and sales teams looking to the future
Overview
Key challenges for the telecom sector
BigTech competition
Emerging hi-tech products
Customer turnover
Mergers & Acquisitions
The benefits of using an LMS for telecom training
An LMS enables the delivery of cost-effective, dynamic, and multi-faceted employee training. E.g., call center agent training, telecoms engineer training, and sales rep training. It can also deliver all those in the form of micro-learning making it the perfect tool for a transforming industry’s leap to the future.
More scale, lower cost
Compared to offline learning, a multi-tenant LMS reduces operating costs by integrating thousands of trainees from multiple locations into a single platform.
IContinuous training
Multi-purpose ongoing training keeps everybody synced to new products, advanced technologies, consumer demands and complex regulations.
Technician onboarding
An LMS with the capability of delivering skill gap tests is ideal for onboarding tech personnel. You can evaluate new hire’s skills and place them in the right training course.
Efficient call-centers
An LMS enables centralized online training for dispersed call-center staff based on customer support scenarios and standardized eLearning content.
Updated sales team
Large remote sales teams get on board with new and diverse products or services via a cost-effective and time-saving online training process.
Measurable results
Training a diverse workforce in complex topics is made quick and efficient by working with regular skill assessments and extensive performance reports .
Benefits checklist
- More scale, lower cost
- Measurable results
- Efficient call-centers
- Updated sales team
- Skills assessment
- Technician onboarding
- Continuous training
- Increased customer retention
Why use ActiveLearning LMS for training in the telecom industry
Scalable to any company size, featuring multi-tenancy and extensive organization options, ActiveLearning LMS can support any telecom training scenario that fits the industry’s diverse and dispersed workforce.