There are no limitations on bandwidth in our private cloud solution.

Storage limitations are based on the plan you select. Each plan comes with a predefined storage amount. You can increase the amount for an additional fee. Contact us for more details.

There is a 200MB per file upload limit, but you can request an increase depending on your needs.

ActiveLearning LMS uses a single-tenant infrastructure so that your code, database and everything regarding your system is never shared with any of our other customers. This guarantees exceptional levels of customization potential and overall security. 6

You can choose where you would like your ActiveLearning LMS platform service to be located. We offer multiple options across the US, EU, Asia, and Australia.

We use Amazon Web Services as our infrastructure provider. You can select from any of the AWS regions listed

Yes, our custom plans are designed to suit your specific needs. To find out more about our custom plans, contact our sales team.

Yes, we offer higher user limits as part of our custom plans. You can choose whether you want your user limit to be based on registered users or concurrent users. Concurrent users are the number of users who can be online at the same time.

Registered users refer to the number of users who are enrolled in your training platform. For example, if your registered user limits are 1000, you cannot go over that amount and add a user to your system. But you can have “inactive” users. Inactive users can’t sign into the platform, and they don’t count toward the license, but we retain all their data.

Concurrent users refer to the number of users who can be online at the same time. (If you have 5000 registered users, but 200 concurrent users, this means only 200 users can be online in ActiveLearning LMS simultaneously.)

We only collect the data we need for two purposes:

1. Operations: This is information like your company affiliation, invoice data and service usage data. We use this data to operate, provide and maintain the full features of our service. We may also acquire additional data to respond to questions, and provide customer support for our service.
2. Communications: We collect your email address for administrative and marketing purposes. You can opt out of marketing emails at any time.

For more details, please refer to our Privacy Policy and our DPA.

Any user data collected on your ActiveLearning LMS platform is controlled by you. For example, if you add custom fields to user profiles , the information provided is your responsibility.

Our services have been successfully audited for compliance with EU privacy laws up to Directive 95/46/EC. Find our public report here. In addition, ActiveLearning LMS participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Find our entry here .

No, we do not store your credit card information in our systems. All credit card transactions are processed using secure encryption – the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely at gateways on a PCI-compliant network.

It is your choice to employ credit card-based transactions for your learners as well as which processor you’d like to use. You can find more info on our eCommerce page .

Although ActiveLearning LMS (the company that builds  LMS) owns the code, databases, and all rights to the service, you retain ownership, control and all rights to your records and data.